Our Services

American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones.

In addition, our clients also enjoy related back office support, CRM consulting, executive level project oversight, sophisticated reporting capabilities, and exceptional operations expertise that come with our experienced management team.

We offer a full array of inbound and outbound contact center services, including traditional live agent inbound telemarketing support and home-based agents, Interactive Voice Response (IVR), outbound business-to-business, and market research programs.

Services Offered :
   Complete Inbound and Outbound Services
   CRM & Customer Service
   Technical Support
   Help Desk
   Customer Retention / Saves
   Cross-Selling / Up-Selling
   Multilingual Capabilities
   Store/Dealer Locator
   Interactive Voice Response Support
   Fulfillment of Literature and Products
   E-mail/ Fax Management and Fulfillment
   Order Processing
   Outbound Sales Qualification / Market Research
   Third Party Verification
   Product Upgrades and Rollouts
   Payment Processing (Credit Card / Check by Phone)
   Emergency Services
   Web Site Support
   Customer Database Generation

Staffing Methodology
We are very flexible in providing our clients with the right staffing methodology to meet their programs needs. American Customer Care services its clients' programs in the following environments:

Dedicated – our CSRs/agents handle contacts for a single client.
Shared – our CSRs/agents handle contacts for several non-competing clients.
Semi-Dedicated – our CSRs/agents handle contacts for a limited number of non-competing clients.
Combination – a core group of dedicated CSRs/agents handle contacts for a single program and a shared team of CSR/agents supports them during times of peak contact volumes.
Home-Based Agents – a group of home agents to address any specific needs, be they skill level, language, or sporadic direct response.

Our staffing methodologies are client driven, and are largely dependent on the complexity of your program/ required agent knowledge base, call volume levels and the volatility of those levels, and service levels required.

To learn more about our services, please contact us to discuss how we may be able to assist your given program.