Expand your Social Reach!
People are talking about your brand. Are you in the converstation?
After an especially negative encounter with a company, many consumers, both young and old, turn to social media websites to vent about bad experiences and caution friends and family against particular brands.
The problem for businesses today, is that it's not only friends and family of individual users that "hear" these rants. Sites like Twitter and Facebook serve as loudspeakers to millions of people across the web.
American Customer Care provides a fully engaged customer experience by monitoring, engaging and analyzing the social media landscape in real-time. Our Social CRM platform protects companies from a social media crisis.
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