About American Customer CareŽ, Inc.
American Customer Care specializes in providing individualized contact with your customers, including multilingual capabilities and specialized knowledge skills. We maximize your up-selling and cross-selling opportunities to make each of your programs as profitable as possible.
Founded in 1986, we currently operate ten customer contact centers with over 2000 employees, 1800 web-enabled workstations, and 2000 Interactive Voice Response (IVR) ports located throughout California, Connecticut, Iowa, New Jersey, New York, Pennsylvania, Texas, and Wisconsin.
We also employ home-based agents to maximize your efficiency and effectiveness on each and every project we handle for you.
The American Customer Care culture is rooted in the belief that exceptional performance is a function of exceptional people, exceptional tools, exceptional training, exceptional measurement, and most importantly, exceptional expectations.
Our call centers are located in the heartland of America where outstanding work ethic and strong moral character comes with the territory. American Customer Care infuses state-of-the-art contact center technology into these locations, creating a powerful combination of the right talent and the right technology, which is difficult for our competitors to match.
We are committed to providing you with the highest quality service at the most competitive price possible, allowing you to focus on managing your business rather than managing your vendor. At the center of every business is the customer. Servicing and retaining that customer is of the utmost importance if a business is to become or remain successful.
That's where American Customer Care comes in.
We have the capacity and the technology. We have the best people to treat your customers the old-fashioned way with courtesy, friendliness and intelligence. We allow your customers, or potential customers, to contact us at any time or manner that is convenient for them.
We hope in the near future to have you as our guest in one or more of our contact centers. During your visit you will have access to our agents and front line management team so you can see for yourself the quality of our staff. Stay for a few hours or a few days, whatever it takes for you to be confident in your decision.