Technology Training
The more ways your customers are able to contact us, the more technology training needed to effectively handle those contacts. Our technology training sessions focus on both system hardware and user software in our customer call centers.
System hardware training provides and/or solidifies our CSRs' working knowledge of the PC, using the keyboard and mouse, release and function keys, battery backup knowledge and other information necessary for them to leave the training session comfortable behind the computer. We also cover the telephone and its integration with the PC, queues, dial tone, transfers and other functionality necessary to handle a customer contact.
Software training is specifically designed to provide agents with the training necessary to handle and respond to all incoming customer contacts, in addition to the working knowledge of our customer service software functionality, including:
- Security and Log-ins
- Script/Screen Navigation and Toggling Between Both
- Call Transfers
- Fax Contacts
- Email Contacts
- Web/Chat Contacts
- Page Pushing/Synchronization
- Data Entry
- Queues
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