Preliminary Training
The initial training serves as an introduction to American Customer Care. This training is specifically focused on company policies and procedures, stressing the importance of delivering a professional and courteous experience to your customer.
Agents are explained the importance of building and maintaining customer loyalty for our clients. Each CSR and Team Leader is required to successfully complete the following training modules.
Excerpts from these modules are incorporated into individual project trainings.
- Phone Etiquette and Courtesy
- Mastering Openings
- Mastering Closings
- Using Rebuttals
- Handling Questions
- Script Adherence
- General Customer Service Training
- Active Listening Skills
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